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Providing Goods and Services to People with Disabilities
SmithValeriote Law Firm LLP (SmithValeriote) is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
SmithValeriote will give notice of temporary disruptions to service or facilities used by persons with disabilities including information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice shall be posted prominently at the facility and on the Firm’s web site when appropriate. When the disruption is planned, advanced notice will be provided where possible.
Training for Staff
Training is required for staff that interact with our customers/clients on behalf of the Firm, or who are involved in developing policies, practices and procedures.
The training will include:
Training will be provided to new employees as soon as possible but within three (3) months of their start date.
SmithValeriote is committed to ensuring that its services meet optimum standards of accessibility for people with disabilities using the facilities and services of our offices.
An accessible, simple to use system of providing feedback and complaints will be made available through a range of service channels. Feedback may be submitted to the Director of Administration by any of the follow methods:
105 Silvercreek Pkwy. N., Suite 100
Guelph, ON N1H 6S4
SmithValeriote Law Firm LLP
P.O. Box 1240
Guelph, ON N1H 6N6
Phone: (519) 837-2100
Fax: (519) 837-1617
Complaints will be addressed and Clients can expect to hear back within 2 weeks of submitting their feedback.
Availability of Documents
This documentation has been prepared as required under the Accessibility Standards for Customer Service, and SmithValeriote will provide them upon request.
Staff will be familiar with emergency procedures and how to assist customers or staff that may require help during an emergency.
© Copyright 2012. SmithValeriote LLP. All Rights Reserved.
SmithValeriote LLP is a Guelph Ontario law firm with 27 Guelph lawyers servicing the communities of Waterloo, Kitchener, Fergus, Cambridge, and Guelph
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